Support
Included with every subscription — no paid tiers, no credit systems. The people answering you also build the modules.
Response target
Four business hours first response (08:00–18:00 UK weekdays); incidents affecting live bookings receive hourly updates.
Activation help included
Walkthrough for key creation in PMS settings, validation cycle and a go-live sign-off call — all at no cost.
Release testing
PMS vendor release notes reviewed promptly; connector regressions are fixed before you notice wherever possible.
Escalation path
A named engineering contact for chain accounts; weekend critical cover available for managed portfolios.
Security reporting
Report issues to security@holetsolutionsmod.com; acknowledgement within one business day. See also <a href="/security/">our security page</a>.
Email support@holetsolutionsmod.com from your account address with your property name and a short description. If a module is misbehaving, include one example (booking reference or timestamp) so we can trace it in API logs immediately.